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Terms of Service

Effective Date: 20 October 2023

General Terms

Understanding the Process:

• Clients are strongly advised to review Authenticate Plus’s How it works and Photo submission guide pages to expedite order processing.

Authentication Timeline:

• Authenticate Plus’s standard authentication time is estimated at 2 business days. However, during periods of high volume, this might extend to 5 business days.
• Expedited service, excluding Written Statements, does not account for weekends and holidays.
• Service initiation commences once all required photos are submitted. If Authenticate Plus fails to meet the expedited service’s promised turnaround, the client shall be refunded its cost. Refunds are not processed if the service is rendered within the selected timeframe.

Refund Policies:

• For orders placed inadvertently or due to a change of mind:
  • Authenticate Plus permits one full refund per client monthly.
  • As an alternative, all such orders can be refunded through Authenticate Plus store credit with provided discount codes.
• For Base Authentication and Certificate of Authenticity services: Authenticate Plus’s authentication techniques shall remain undisclosed.
• If an item is determined as counterfeit during the Certificate of Authenticity service, Inauthenticity Documentation shall be issued; if an item is determined as authentic, a Certificate of Authenticity shall be issued. Such cases are exempt from refund processes.

Photo Quality & Authentication:

• Authentication is substantially contingent on the quality of photos provided.
• Authenticate Plus is not responsible for inaccuracies resulting from low-quality photos, inadequate photo details, or images that do not truly represent the actual item.
• It is the client’s responsibility to furnish all necessary photos. Once the authentication process has commenced, refund requests shall not be entertained.
• Authenticate Plus may, on occasion, request supplementary photos.

Liability:

• Base Authentication results are based on the photos supplied.
• Engaging with Authenticate Plus’s service indicates client acknowledgment of potential inaccuracies due to the quality and details of photographs.

Newsletter Subscription:

• Utilising Authenticate Plus’s services indicates consent to be subscribed to Authenticate Plus’s newsletter.

Pricing Plans

Billing Cycle:

• For all pricing plans, charges shall be billed in advance on a monthly basis.

Business Plan Benefits:

• All orders under the business plan receive an automatically applied discount, the rate of which is determined by the chosen plan.
• Credit points allocated to a client’s account are issued at the commencement of the billing cycle.
• When Authenticate Plus mentions an allowance of ‘free authentications’ in a month, it is assumed these will be redeemed for Base Authentication services, each equivalent to $10. 
• If a client opts to use points for services beyond Base Authentication, the count of ‘free authentications’ may differ from the stated number. Authenticate Plus holds no liability to offer additional free authentications, provided the credit points have been correctly allocated.

Point Validity and Usage:

• Points unused within the monthly cycle will not roll over to subsequent months, and no refund will be provided for unutilised points.

Plan Cancellation and Refunds:

• Clients wishing to discontinue their plan are advised to initiate the cancellation before the upcoming payment due date.
• Full refunds may be granted under the following conditions:
  • Cancellation occurs within the initial week of the new billing cycle, and;
  • No benefits of the subscription plan, including point redemption and availing discounts, have been utilised.

Licence Grant

• When clients utilise our services, they may have the option to upload images, photos, videos, data, text, and other forms of content (referred to as “Client Materials”). By uploading such Client Materials to the services, the client grants Authenticate Plus an irrevocable, perpetual, royalty-free worldwide licence to:
  • Use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, modify, prepare derivative works of, incorporate into other works, and translate the provided Client Materials, in relation to the Services or any other media.
  • Sublicense these rights, to the maximum extent allowed by applicable legislation.
• Authenticate Plus will not remunerate clients for Client Materials or for leveraging any rights related to Client Materials as outlined above.
• For all Client Materials submitted, clients affirm that they are the original creators and proprietors of these materials. Alternatively, they possess the requisite licences, rights, consents, and permissions to empower Authenticate Plus and other clients to access and utilise the Client Materials.

Trademark:

• Private labels, trademarks, logos, and artwork, of each of the manufacturers and vendors displayed within authenticateplus.com are proprietary of their respective owners.

• authenticateplus.com, its logos, graphics, artwork, headers, and source code are registered trademarks. Copying or reproduction without written permission of Authenticate Plus is strictly forbidden.